Info - nervespa.com

Troubleshooting

Troubleshooting the Nerve Bath Device
Frozen Device
1) Make sure the lock-button icon is not engaged.  At the top of the screen there is a small lock/unlock icon - make sure it is unlocked
2) Make sure the lead wires are plugged in, carbon rubber pads connected, one in each water bay, and feet are inserted.  The intensity will not engage until the user is engaged.
3) Make sure hands are not wet when touching the touch screen
4) Make sure the buttons are not being pressed too hard.  A light touch/tap is all that is needed.
5) Make sure the device was not dropped in water
6) shutdown the device, charge for 24 hours, and restart the device.
 
No Stimulation or Weak Stimulation
1) Make sure the lead wires are plugged in, carbon rubber pads connected, one in each water bay, and feet are inserted.  The intensity will not engage until the user is engaged.
2) If your neuropathy is late stage, there could be a lack of sensation in your feet.  Make sure the stimulation is working by - inserting your hands into the bays with the intensity up.  If you feel the intensity, then the device is working.  Be sure not to over stimulate the feet in this scenario by turning the device up too high.
3) Add more salt to the water.
4) Replace lead wires if the device is over 6 months old.
 
Device does not power on
1) Charge the device for 24 hours
2) Make sure to hold down the power button on the side of the device for 3-5 seconds
 
Stimulation stops or the program ends short of 30 min
1) Charge the device for 24 hours.
 
Troubleshooting the LED Wrap
LED lights are flickering or powering down early
1) Make sure the cord is firmly connected to the wall and into the power brick
 
Treatment mode
1) Make sure the device is on the blue mode (second setting) not the green mode (first setting).  The blue mode powers both the red lights and the infrared lights.  The green mode powers just the red lights.
 
IMPORTANT - Never Crease the LED wrap by folding it in half and then putting pressure on it.
 
Trouble Shooting the Nerve Spa Knee Pro
1) Hold the power button down to turn on or off. Tap to change modes. However the device will automatically cycle from Mode 1 to Mode 2.
2) Issues with stimulation, charge device for 24 hours to make sure the battery is fully charged.
  • When charging make sure the device is facing the right way by checking the two metal prongs are implanted to the two corresponding holes on the back of the device.
  • Plug the leadwire pigtails in firmly.
  • Replace gel pads