FAQs

Domestic: Orders within the continental United States are shipped either UPS Ground or USPS, depending on your order and location.

International: Items shipping to a location outside of the United States must ship UPS due to the battery contained in the unit.

NerveSpa uses SSL technology to encrypt all transactions. No personal information can be seen or intercepted by a third party.

We are unable to accept cash or credit vouchers. NerveSpa accepts PayPal and the following credit cards:

1. American Express
2. Discover
3. Mastercard
4. Visa

If we are unable to process your credit card, please check to ensure you entered the correct card number, expiration date, security code and that the billing name and address you entered match your credit card statement exactly. Note that we cannot authorize your card unless the billing address on file with your credit card company matches exactly to the billing address supplied to NerveSpa. Please refer to your credit card company if the problem persists.

If we are unable to process your credit card, please check to ensure you entered the correct card number, expiration date, security code and that the billing name and address you entered match your credit card statement exactly. Note that we cannot authorize your card unless the billing address on file with your credit card company matches exactly to the billing address supplied to NerveSpa.

If multiple failed orders are submitted, the fund are placed on hold by your bank, but should not clear your account. The amount of time until funds are released is mandated by the bank which issued the card. Please refer to your credit card company with questions.

The NerveSpa device is covered under a one year warranty, against all manufacturer defects. If you encounter a problem, due to a defect in workmanship or materials, please contact us immediately.

Unfortunately, we are unable to warranty against damage due to drops, falls, or misuse. This includes operating the NerveSpa counter to the user instructions, guidelines, and tips. However, if you contact us with the details of your situation, we may be able to provide a product replacement at a discounted price.

1. This warranty covers the product when used for its intended purpose only.
2. This warranty does not cover problems caused by normal wear and tear, abuse or accidents.
3. If an identical replacement NerveSpa is not available, we may replace it with a comparable color and/or style.
4. This warranty gives you specific legal rights, but there may be other regulations that vary from state to state.

1. Call or email our customer service. We will troubleshoot the issue and may be able to help solve your problem on the spot. If not, we will provide you with a return authorization.

2. Securely package your vessel for shipping

3. Include the following information inside your package:

1. An explanation of the defect
2. The date and location of purchase
3. Your daytime phone number, mailing address and e-mail address
4. The return authorization number

4. Ship your vessel using a traceable shipping method to:

1. NerveSpa
   ATTN: Warranty Returns
   1760 Wadsworth Road
   Akron, OH 44320
   

5. Once received, our returns department will inspect the vessel. If the problem is due to a manufacturer's defect, we will repair or replace it at no charge. If the problem is not found to be a manufacturer issue, we will contact you before taking any further action.

We want you to be fully satisfied with your NerveSpa system, so we offer a 30-day Money Back Guarantee!

If you are unhappy with your purchase you may send it back to us within 30 days if it was ordered from NerveSpa.com. We are unable to return or refund items sold by a third party. We will refund the purchase amount, minus any shipping costs. Please note the following:

1. The item must be returned in the original product packaging and in new or lightly used condition.
2. We will issue a credit to the card used for the original purchase price of the product, when the item is received by our returns department.
3. Exchanges will be processed once the original item is received by our returns department. Please let customer service know which item you would like to exchange the item for when contacting for the return authorization.
4. NerveSpa is not responsible for returns and exchanges lost in transit. We highly recommend using a traceable shipping service.

16 hours on the first charge and typically 8-10 hours from there. Since it is a Li-ion battery, never let the battery go to zero, and charge periodically even if not used. Li-ion batteries, if well maintained are good for 4-5 years before degrading.

Typically half-way full of warm water such that the water is around or above your ankle when your feet are added.

Typically no.

The NerveSpa is built upon a hybrid technology of Micro-Current and Galvanic. These two modalities work in an aggregate capacity, meaning each additional therapy session builds upon the last one. Thus, the Nerve Spa should be used consistently for the first 60-90 days to see targeted results. Once per day for 5-6 days per week. After 90-days therapy can be paired back to more have a maintenance schedule or as needed.

If you own the classic, there are two modes A and B

• A mode is micro/TENS – and provides pain relief and therapeutic results
• B mode is Micro/Galvanic – and provides therapeutic results

If you own the Pro, there are three modes A, B and C

• A mode is micro/TENS – and provides pain relief and therapeutic results
• B and C mode is Micro/Galvanic – and provides therapeutic results

* Our program is designed to "auto-run" from program A, to B or A-C (if you have the pro) – and then shutoff when the 30 minute session is complete. There is no need to jump programs unless you do not have any symptomatic pain that you are trying to address.

If you are not trying to treat immediate symptomatic relief of pain and would prefer a greater therapeutic outcome in the 60-90 day treatment window, then you can skip program A and spend 30 minute sessions within the therapeutic realm of treatment, and jump to B and C and spend 30 minutes on just those two modes.

If you are on a limited budget we recommend our LED therapy wrap. The surface coverage is ideal for treating the whole foot. While the laser is more effective for chronic and intense pain, the LED wrap will enable you to treat a broader area. If you have a pain in a specific spot, or for example, knee or back pain, then the laser is better barnone.

Some insurance will cover TENS devices. You will need to check with your health care professional and/or your insurance provider to see if it is covered.